California Certifying Board for Medical Assistants (CCBMA) Practice Test

Question: 1 / 400

True or False: In communication, responses can be both verbal and non-verbal.

True

In communication, responses can indeed be both verbal and non-verbal. Verbal communication refers to the use of spoken or written words to convey a message. This includes everything from conversations to written texts. Non-verbal communication, on the other hand, encompasses all the other ways we express information and emotions, such as through body language, facial expressions, gestures, tone of voice, and eye contact.

Understanding that both forms of communication play a significant role in the delivery and interpretation of messages is essential. For instance, a verbal statement may be contradicted by non-verbal cues, which can significantly affect how the message is received. Recognizing the importance of both verbal and non-verbal responses is crucial in effective communication, particularly in fields such as healthcare, where clear and empathetic interactions are vital.

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False

Only verbal

Only non-verbal

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